Mohegan Sun
NEW MARKET SYSTEMS ANALYST SPE11Position
Summary:
This position is responsible for monitoring and maintaining Mohegan Sun's corporate standards for the successful integration of Delphi related business processes within Sales, Catering/Conference Services, Revenue Management and other related disciplines at the property level.
Primary Duties and
Responsibilities:
includes but not limited to:
Conducts routine data audits to ensure Mohegan Sun's scheme standards, application values, and data integrity standards are maintainedContinually energizes and communicates corporate application standards to property usersServes as a resource for Delphi-based report requestsCommunicates hotel needs/requests to Director of SalesTracks and compiles individual manager performance and backlog reportsProvides first line support to property Delphi usersCommunicates, tracks and escalates all system issues with corporate Delphi Support if necessaryEnsures system issues are resolved in a timely mannerWorks with property IT Managers to ensure performance and network issues are tracked and communicatedEnsures the operating standards established by Mohegan Sun are implemented and escalates exceptions to Director of SalesProvides subject matter expertise to analyze situations in which Delphi is used and make appropriate recommendations relating to effective useIdentifies and communicates property best practicesProvides updates to menu development, pricing, function diary, and GRCMaintains and updates any merge documents in the system to include, but not limited to contracts, BEO's, and report fieldsAdministers training modules for upgrades, enhancements and new business processesOversees new user orientation and training and communicates completion to Director of SalesDevelops local presentations and tools to continually enhance the skills and effectiveness of Delphi usersAssists in capturing measurements to determine property compliance with training requirementsPlaces office supply orders and verifies delivery, while setting up and maintaining procedures for invoices, purchase orders, checks and expense reportsSorts and distributes office mailHandles incoming phone callsSchedules meetings and makes hotel reservationsPrepares correspondence, documents, records, etc.
Assists with other administrative tasks, as assignedSecondary Duties and
Responsibilities:
Builds effective relationships with internal and external groups to achieve revenue and operational goalsAssists and supports within sales/planning process will be assigned by the Director of Sales in alignment with the property needs as it relates to Hotel Sales Arranges for documents to be archived and/or retrieved from Records RetentionCompetencies:
Incumbent will master the following competencies while in this position:
Ability to influence at all levels of the organization, particularly those senior to their positionBasic understanding of Mohegan Sun budget processPossesses sound business judgment, a high degree of personal motivation and a very strong work ethicOverall understanding of revenue management and its utilization to drive bottom line profitAbility to handle problems, including anticipating, preventing, identifying and solving themThorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employmentTraining Requirements:
Knowledge of Mohegan Sun corporate and department policies and proceduresPursuit of learning and self-development opportunities to enhance personal and professional growthAdvanced knowledge of Delphi, Meeting Matrix, LMS and Passkey systemsSafety and Fire TrainingSMART alcohol awarenessPhysical Demands and Work Environment:
Must be able to sit in front of a computer for extended periods of timeMust be able to stand and/or walk for extended periods of timeMust be able to work various shifts and flexible hoursTravel may be requiredThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.
Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Minimum Education and
Qualifications:
Bachelors' Degree in Hospitality, Business Administration or a related fieldTwo years of experience working for a Hotel or Convention Sales teamThree years of general office experienceProficient knowledge of Word, Excel and OutlookProficient knowledge working in Excel Pivot TablesExcellent written and verbal communication skillsExcellent organizational and multi-tasking skillsExcellent presentation skillsUnderstanding of Delphi FDC, Salesforce, Meeting Broker and LMSTechnically proficient; readily able to understand and learn new technologiesIn lieu of a degree and previously mentioned 5 years of experience working for a Hotel or Convention Sales teamMohegan Sun practices Native American Preference.
Native American means an individual who is duly enrolled member of the Mohegan Tribe or duly enrolled member of any group of Native Americans recognized as an Indian Tribe by the Mohegan Tribe, the United States, or the State of Connecticut.
About the Company:
Mohegan Sun.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
This position is responsible for monitoring and maintaining Mohegan Sun's corporate standards for the successful integration of Delphi related business processes within Sales, Catering/Conference Services, Revenue Management and other related disciplines at the property level.
Primary Duties and
Responsibilities:
includes but not limited to:
Conducts routine data audits to ensure Mohegan Sun's scheme standards, application values, and data integrity standards are maintainedContinually energizes and communicates corporate application standards to property usersServes as a resource for Delphi-based report requestsCommunicates hotel needs/requests to Director of SalesTracks and compiles individual manager performance and backlog reportsProvides first line support to property Delphi usersCommunicates, tracks and escalates all system issues with corporate Delphi Support if necessaryEnsures system issues are resolved in a timely mannerWorks with property IT Managers to ensure performance and network issues are tracked and communicatedEnsures the operating standards established by Mohegan Sun are implemented and escalates exceptions to Director of SalesProvides subject matter expertise to analyze situations in which Delphi is used and make appropriate recommendations relating to effective useIdentifies and communicates property best practicesProvides updates to menu development, pricing, function diary, and GRCMaintains and updates any merge documents in the system to include, but not limited to contracts, BEO's, and report fieldsAdministers training modules for upgrades, enhancements and new business processesOversees new user orientation and training and communicates completion to Director of SalesDevelops local presentations and tools to continually enhance the skills and effectiveness of Delphi usersAssists in capturing measurements to determine property compliance with training requirementsPlaces office supply orders and verifies delivery, while setting up and maintaining procedures for invoices, purchase orders, checks and expense reportsSorts and distributes office mailHandles incoming phone callsSchedules meetings and makes hotel reservationsPrepares correspondence, documents, records, etc.
Assists with other administrative tasks, as assignedSecondary Duties and
Responsibilities:
Builds effective relationships with internal and external groups to achieve revenue and operational goalsAssists and supports within sales/planning process will be assigned by the Director of Sales in alignment with the property needs as it relates to Hotel Sales Arranges for documents to be archived and/or retrieved from Records RetentionCompetencies:
Incumbent will master the following competencies while in this position:
Ability to influence at all levels of the organization, particularly those senior to their positionBasic understanding of Mohegan Sun budget processPossesses sound business judgment, a high degree of personal motivation and a very strong work ethicOverall understanding of revenue management and its utilization to drive bottom line profitAbility to handle problems, including anticipating, preventing, identifying and solving themThorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employmentTraining Requirements:
Knowledge of Mohegan Sun corporate and department policies and proceduresPursuit of learning and self-development opportunities to enhance personal and professional growthAdvanced knowledge of Delphi, Meeting Matrix, LMS and Passkey systemsSafety and Fire TrainingSMART alcohol awarenessPhysical Demands and Work Environment:
Must be able to sit in front of a computer for extended periods of timeMust be able to stand and/or walk for extended periods of timeMust be able to work various shifts and flexible hoursTravel may be requiredThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.
Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Minimum Education and
Qualifications:
Bachelors' Degree in Hospitality, Business Administration or a related fieldTwo years of experience working for a Hotel or Convention Sales teamThree years of general office experienceProficient knowledge of Word, Excel and OutlookProficient knowledge working in Excel Pivot TablesExcellent written and verbal communication skillsExcellent organizational and multi-tasking skillsExcellent presentation skillsUnderstanding of Delphi FDC, Salesforce, Meeting Broker and LMSTechnically proficient; readily able to understand and learn new technologiesIn lieu of a degree and previously mentioned 5 years of experience working for a Hotel or Convention Sales teamMohegan Sun practices Native American Preference.
Native American means an individual who is duly enrolled member of the Mohegan Tribe or duly enrolled member of any group of Native Americans recognized as an Indian Tribe by the Mohegan Tribe, the United States, or the State of Connecticut.
About the Company:
Mohegan Sun.
Estimated Salary: $20 to $28 per hour based on qualifications.
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